Did you fail connect your FTP / SFTP?
If you can access your FTP / SFTP server remotely, but experience problems when trying to connect via BackupGuard, then you should contact your hosting provider and ask them if such operation is allowed in your server configurations. If there're some strict configurations which don't allow to establish an FTP / SFTP connection right from the server, BackupGuard is unable to do much about that. That should be resolved with your hosting provider.
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